Help Center

Find answers to common questions

Getting Started

How do I create my first bio page? +

Creating your first bio page is easy:

  1. Sign up for a free account
  2. Click "Create New Bio Page" from your dashboard
  3. Choose a username (this will be your page URL)
  4. Add your display name and bio
  5. Start adding links!

Your page will be live at mylinko.online/yourusername

Can I have multiple bio pages? +

Free users get 1 bio page. Premium users can create unlimited bio pages for different brands, projects, or purposes!

Account & Billing

How do I upgrade to Premium? +

Click the "Upgrade to Premium" button in your dashboard, choose monthly ($3.99) or yearly ($39.99) billing, and complete checkout. Your account will be upgraded immediately!

What payment methods do you accept? +

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor Stripe.

Can I cancel my subscription anytime? +

Yes! You can cancel anytime from your dashboard settings. Your premium features will remain active until the end of your billing period. We also offer a 7-day money-back guarantee on new subscriptions.

Do you offer refunds? +

We offer a 7-day money-back guarantee on all new premium subscriptions. If you're not satisfied, contact us within 7 days for a full refund. Refunds are not available for renewal payments.

Customization

How do I change my page theme? +

Edit your bio page, scroll to the "Theme" section, and select from our 10+ themes. Free users have access to 5 basic themes. Premium users get all themes plus custom colors!

Can I use a custom domain? +

Custom domains are a premium feature. Upgrade to Premium, then contact us to set up your custom domain (e.g., links.yourcompany.com).

How do I remove the MyLinko branding? +

Premium users can remove the "Made with MyLinko" footer from their pages. Just check the "Hide MyLinko Branding" option in your page editor.

Analytics

How do I track my link clicks? +

Go to the Analytics section in your dashboard. You'll see total views, clicks per link, click-through rates, and more. Premium users get advanced analytics with geographic data and device breakdowns.

Technical

Is my data secure? +

Yes! We use bank-level encryption (HTTPS/TLS), secure password hashing, and follow industry best practices for data security. Your payment information is processed securely through Stripe and never stored on our servers.

What happens if MyLinko goes down? +

We maintain 99.9% uptime with redundant servers and automated backups. In the rare event of downtime, our team is alerted immediately and works to restore service ASAP.

Can I export my data? +

Yes! Contact us and we'll provide an export of all your data including links, analytics, and page settings.

Still need help?

Can't find what you're looking for? We're here to help!

Contact Support